Criminal Records ("we", "us") operates this online game. By registering and playing you agree to this privacy statement.

We process only the data needed to run the game, keep accounts secure, enforce rules and provide support.

This statement applies to the game website and related services operated under the Criminal Records name.

Why we process your data and what we do not sell.

To operate the game, authenticate you, save progress, deliver messages, run clans/companies and display leaderboards.

To enforce rules, investigate abuse, prevent cheating and respond to helpdesk tickets. Staff may review logs when a report is filed.

To send in-game notifications you have not disabled in Custom Settings.

Gold and premium purchases through our payment provider.

If you purchase gold or premium, payment is handled by our payment provider. We store order references and gold credited, not full card numbers.

Payment providers have their own privacy policies governing checkout data.

How we protect accounts and what to report.

Passwords are hashed. Staff never ask for your password in helpdesk tickets.

Report suspicious login activity or account access through the helpdesk immediately.

Minimum age and parental supervision.

The game is intended for players who meet the minimum age required in their country. Parents should supervise younger players' online activity.

Personal and gameplay data stored for your account.

Account data: username, email address, password (stored hashed), language, theme, timezone and notification preferences.

Gameplay data: in-game progress, messages, forum posts, bank and transaction logs, IP addresses at login/registration, and moderation logs.

Optional profile data: testimony settings, tags, colours, profile text and images you upload.

Support data: helpdesk tickets, attachments and correspondence with staff.

Session cookies and preference storage in your browser or account.

We use session cookies to keep you logged in. These are essential for the game to function.

We do not use third-party advertising cookies. Theme and language preferences may be stored in your account or browser.

How long we keep account and log data.

Data is stored on secure servers. We keep account data while your account is active.

After a ban or deletion request, some logs may be retained for a limited period for legal, security and dispute reasons.

Inactive accounts may be removed after a long period of no login, subject to game policy announced by staff.

Access, correction and deletion requests.

You may request access to or correction of your personal data by contacting staff through the helpdesk.

You can update email and password in account settings where available.

You may request account deletion subject to game rules and legal obligations. Some log data may be kept as described above.

For privacy questions, open a helpdesk ticket in-game or contact the Criminal Records team through official support channels.

For urgent security issues (account hijack), mark your ticket as high priority and include your username.